BIRTH CERTIFICATE · COMMON QUESTIONS
Frequently Asked Questions
Can I use a Puerto Rico birth certificate issued before July 2010?+
The published mail-in guidance specifies a certificate issued on or after July 1, 2010. Tell us the issue date of your copy so we can discuss the next step before you mail it.
Does the blue paper alone establish eligibility?+
No. Use the color as a reference and have the issue date, issuer and document condition reviewed. A receiving organization may also have its own requirements.
How do I obtain a replacement birth certificate?+
The Puerto Rico Department of Health provides information about requesting vital-record certificates online or by mail. Check eligibility and current instructions with the issuing office; obtaining a replacement and arranging an apostille are separate steps.
Will an apostille correct an error on my certificate?+
No. If a name or other detail appears incorrect, ask the issuing office about correction and ask the recipient what it needs. Tell us about the discrepancy before starting the apostille request.
How are processing time and cost confirmed?+
Tell us your deadline, document count and delivery needs. We provide an estimate after reviewing the case. Preparation, authority processing and shipping affect timing; Express or Priority availability must be confirmed. Ask which service charges, government charges and delivery costs are included.
Can I begin from outside Puerto Rico?+
You can begin by phone or through this page’s form. Our physical office is in Kissimmee, Florida. Confirm the available service and the correct mailing instructions with our team before sending original documents.