DIPLOMAS & ACADEMIC TRANSCRIPTS · COMMON QUESTIONS
Frequently Asked Questions
Does a diploma apostille also cover a separate transcript?+
Do not assume that it does. Identify each document the recipient requires and have the preparation and authentication needs reviewed for each one.
Is an apostille the same as credential evaluation?+
No. Ask the recipient whether it also needs a credential evaluation or professional recognition. Those processes are separate from document authentication.
Should I open a sealed academic transcript?+
First check the recipient’s delivery instructions and discuss the package with our team. Opening the envelope could conflict with how the institution wants the record delivered.
Can I use a transcript downloaded from a student portal?+
Tell us its format and any institutional certification it carries. Confirm with the recipient and issuing institution whether it meets their requirements before arranging submission.
How are processing time and cost confirmed?+
Tell us your deadline, document count and delivery needs. We provide an estimate after reviewing the case. Preparation, authority processing and shipping affect timing; Express or Priority availability must be confirmed. Ask which service charges, government charges and delivery costs are included.
Can I begin from outside Puerto Rico?+
You can begin by phone or through this page’s form. Our physical office is in Kissimmee, Florida. Confirm the available service and the correct mailing instructions with our team before sending original documents.