CRIMINAL RECORD · COMMON QUESTIONS
Frequently Asked Questions
Does a Puerto Rico certificate replace an existing FBI Identity History Summary?+
Do not assume so. Follow the receiving organization’s instructions about the issuing agency and ask it to clarify if the wording is ambiguous.
How recent must my criminal record certificate be?+
Ask the recipient what issue-date limit it applies. Share that requirement with us so document preparation and delivery can be considered together.
Can I start with an electronically issued certificate?+
Yes, you can describe it for an initial review. We must confirm the acceptable format and any preparation needed before you print, mail or submit it.
Does an apostille change the information in a criminal record?+
No. Questions about the record’s contents or corrections belong with the issuing authority. Document authentication is a separate step.
How are processing time and cost confirmed?+
Tell us your deadline, document count and delivery needs. We provide an estimate after reviewing the case. Preparation, authority processing and shipping affect timing; Express or Priority availability must be confirmed. Ask which service charges, government charges and delivery costs are included.
Can I begin from outside Puerto Rico?+
You can begin by phone or through this page’s form. Our physical office is in Kissimmee, Florida. Confirm the available service and the correct mailing instructions with our team before sending original documents.