APOSTILLE EN ESTADOS UNIDOS LLC operates Florida Apostillar and FloridaApostillar.com as a privately owned document-processing company. It is not affiliated with, endorsed by or operated on behalf of a governmental authority; does not issue government documents; does not provide legal advice; and does not guarantee acceptance or governmental processing time.
Effective Date: September 7, 2026
1. Scope and Incorporation
This Refund & Cancellation Policy (“Policy”) applies to services requested from APOSTILLE EN ESTADOS UNIDOS LLC (“Company,” “we,” “our,” or “us”) through FloridaApostillar.com (the “Website”), email, telephone, SMS, WhatsApp, electronic invoice, payment link, in-person request, or any other authorized method of communication or payment.
FloridaApostillar.com is a domain name and website operated by APOSTILLE EN ESTADOS UNIDOS LLC and is not a separate legal entity.
This Policy should be read together with the Company’s Customer Service Agreement, Website Terms of Use, and Privacy Policy.
If there is any conflict between this Policy and the Customer Service Agreement concerning a particular requested or purchased service, the Customer Service Agreement shall control to the fullest extent permitted by applicable law.
2. Authorization to Begin Services
A customer may authorize services by accepting an estimate, approving a quotation, submitting payment, electronically accepting applicable terms, providing written authorization, or otherwise clearly instructing the Company to proceed.
Once the Company reasonably relies upon the customer’s authorization and begins performing the requested services, the customer remains financially responsible for services already performed and expenses already incurred.
3. Cancellation Before Processing Begins
A customer may request cancellation before the Company begins processing the requested services.
If the Company has not:
- Performed professional services
- Paid or incurred governmental fees
- Ordered or incurred third-party services
- Purchased shipping or courier services
- Begun translation, notarization, administrative document coordination, or similar work; or
- Incurred other nonrecoverable costs on behalf of the customer,
eligible amounts may be refunded.
Any nonrecoverable third-party or processing costs that have already been lawfully incurred may be deducted where permitted by applicable law.
A cancellation request is effective only when received by the Company.
4. Cancellation After Work Has Begun
Once processing has begun, cancellation does not automatically entitle the customer to a full refund.
The customer remains responsible for:
- Professional services already performed
- Administrative work already completed
- Governmental fees paid or incurred
- Translation work already performed or commissioned
- Notarial services already performed
- Authorized document-coordination or certified-copy expenses
- Courier or shipping charges
- Third-party expenses
- Expedited-processing resources already committed; and
- Other charges previously authorized.
If any unused amount remains refundable after accounting for work performed and expenses incurred, the Company may issue the eligible portion in accordance with this Policy and applicable law.
5. Completed or Substantially Completed Services
Professional service fees are non-refundable once the requested services, or any substantial portion of the requested services, have been completed.
This applies regardless of whether the customer later:
- Changes their mind
- Decides not to use the processed documents
- No longer requires the service
- Changes travel plans
- Changes the destination country
- Changes the intended use of the document; or
- Decides not to proceed with the underlying transaction.
6. Government Fees
Government filing fees, apostille fees, authentication fees, certification fees, county fees, court fees, federal agency fees, embassy fees, consular fees, and similar governmental charges are established and controlled by the applicable governmental authority.
The Company does not establish, control, waive, or negotiate governmental fees.
Once a governmental fee has been paid, submitted, committed, or otherwise incurred on behalf of a customer, that amount is non-refundable by the Company except to the extent the applicable governmental authority itself issues a refund.
7. Third-Party Fees and Expenses
Third-party expenses may include:
- Shipping and courier services
- Translation services
- Notarial services
- Certified copies
- Authorized document-coordination
- Embassy or consular charges
- Outside vendors
- Payment-processing expenses where legally recoverable; and
- Other authorized third-party charges.
Such expenses are separate from the Company’s professional service fees unless expressly included in the applicable estimate or invoice.
Third-party expenses are non-refundable once incurred, ordered, paid, committed, or otherwise rendered nonrecoverable, except where the applicable third party actually issues a refund.
8. Expedited, Priority, Express, or Rush Services
Fees for expedited, priority, express, rush, same-day, or other accelerated services become non-refundable once the Company has begun expedited handling or committed personnel, scheduling priority, courier services, or other resources to the accelerated request.
Expedited service refers to the Company’s priority handling unless expressly stated otherwise.
The Company does not guarantee governmental, court, consular, carrier or other third-party processing or completion times.
9. Government or Third-Party Rejection
A governmental or third-party rejection does not, by itself, entitle the customer to a refund.
No refund is automatically due solely because a government agency, embassy, consulate, court, educational institution, employer, foreign authority, carrier, or other third party:
- Rejects a document
- Requires additional documentation
- Requires corrections
- Changes its requirements
- Changes fees or procedures
- Delays processing
- Declines to issue an apostille, authentication, certification, or legalization
- Refuses to accept the document; or
- Makes another decision outside the Company’s reasonable control.
Where additional work is requested because of changed or additional governmental or third-party requirements, additional charges may apply.
10. Customer Errors, Omissions, or Incorrect Information
The Company is not required to refund professional fees, governmental fees, third-party expenses, or reprocessing costs resulting from customer-provided documents or information that are:
- Incorrect
- Incomplete
- Illegible
- Expired
- Improperly signed
- Improperly notarized
- Altered
- Missing required information
- Submitted for the wrong jurisdiction
- Submitted for the wrong destination country
- Submitted for an incorrect intended use; or
- Otherwise unsuitable for the requested service.
Customers are responsible for providing accurate and complete information regarding their documents, destination, intended use, and deadlines.
11. Change of Service, Destination, or Instructions
If a customer changes the requested service after processing has begun, including a change in document type, destination country, receiving authority, shipping method, processing level, translation language, or other material instruction, the Company may:
- Accept the requested change
- Decline the requested change
- Require additional fees
- Revise the estimated completion time; or
- Require a new estimate or authorization.
Work already performed and expenses already incurred remain payable and non-refundable to the extent permitted by applicable law.
12. Shipping and Courier Services
Shipping and courier fees are non-refundable once:
- A shipping label has been purchased
- Courier service has been ordered
- A shipment has been scheduled; or
- Documents have been tendered to the carrier,
except where the carrier actually issues a refund.
Once a shipment is placed in the custody of an independent carrier, carrier-related delays, routing decisions, delivery exceptions, customs issues, loss, damage, or misdelivery do not automatically entitle the customer to a refund of the Company’s professional service fees.
Claims involving a carrier may also be subject to the carrier’s own terms, limits, deadlines, and procedures.
13. Customer-Provided Shipping Labels
When a customer supplies their own FedEx, UPS, DHL, USPS, or other shipping label, the customer is responsible for the accuracy, validity, billing account, destination address, service level, and restrictions associated with that label.
The Company is not responsible for carrier-related problems resulting from a customer-provided label except to the extent directly caused by the Company’s own conduct for which liability cannot legally be excluded.
14. Translation, Notarial, Procurement, and Similar Services
Translation fees, notarial fees, authorized document-coordination fees, certified-copy charges, and similar service charges are non-refundable once the applicable work has been performed or the applicable expense has been incurred.
If only part of such work has been completed when a valid cancellation request is received, refund eligibility, if any, will depend upon the work already performed and expenses already incurred.
15. Duplicate Payments and Billing Errors
Nothing in this Policy permits the Company to retain money resulting from a verified duplicate payment, unauthorized overcharge, or billing error.
Customers who believe they were charged incorrectly should promptly contact the Company.
Verified billing errors will be corrected, and any amount improperly charged will be refunded or credited as appropriate.
16. Approved Refunds
Any approved refund will be issued to the original payment method whenever reasonably practicable.
If the original payment method is unavailable or unable to receive the refund, the Company may use another commercially reasonable method.
17. Refund Processing Times
The Company will initiate an approved refund within a commercially reasonable period after approval.
Once initiated, the date on which the refund becomes available to the customer depends upon the payment processor, financial institution, credit-card issuer, or other payment provider.
The Company is not responsible for processing delays caused solely by those external financial institutions.
18. How to Request a Refund or Cancellation
Refund and cancellation requests should be submitted promptly to:
APOSTILLE EN ESTADOS UNIDOS LLC
Email: info@FloridaApostillar.com Telephone: +1 (850) 339-8886 Website: FloridaApostillar.com
The customer should provide enough information to identify the transaction, such as:
- Customer name
- Invoice or estimate number
- Email address
- Telephone number
- Service requested; and
- Reason for the cancellation or refund request.
The Company may require reasonable verification of identity, authorization, transaction details, or payment information before issuing a refund.
19. Chargebacks and Payment Disputes
Customers are encouraged to contact the Company promptly regarding billing questions or disputes so that the matter may be reviewed and, where appropriate, resolved in good faith.
The Customer Service Agreement already provides that customers should not initiate chargebacks for services that were authorized and substantially performed and should first contact the Company regarding the dispute.
Nothing in this Policy waives any chargeback or consumer right that cannot lawfully be waived.
Where a payment dispute or chargeback concerns services properly authorized and performed, the Company reserves all rights and remedies available under the Customer Service Agreement and applicable law.
20. Fraud, Identity Misuse, Forged Documents, and Unlawful Activity
The Company may refuse, suspend, or cancel a transaction if it reasonably suspects:
- Fraud
- Identity theft or identity misuse
- Unauthorized payment
- Forged or altered documents
- Misrepresentation
- Unlawful activity
- Sanctions concerns
- Abuse
- Fraudulent chargeback activity; or
- Conduct that may expose the Company or others to legal or financial risk.
Refund eligibility in such circumstances will depend on work already performed, governmental or third-party expenses incurred, applicable law, payment status, and the Customer Service Agreement.
21. Abandoned or Unresponsive Transactions
If completion of a service requires information, documents, signatures, payment, approval, or other cooperation from the customer and the customer fails to provide the required response, the Company may suspend processing until the required information or authorization is received.
A customer’s failure to respond does not automatically entitle the customer to a refund of services already performed or expenses already incurred.
Any separate provisions in the Customer Service Agreement governing unclaimed documents, abandonment, storage, or disposal remain controlling.
22. Force Majeure and Events Beyond the Company’s Control
Delays, interruptions, or inability to complete services caused by circumstances outside the Company’s reasonable control do not automatically entitle a customer to a refund.
Such events may include:
- Government shutdowns or closures
- Agency backlogs or delays
- Court, embassy, or consular closures
- Carrier disruptions
- Severe weather
- Natural disasters
- Public emergencies
- Labor disputes
- War or civil unrest
- Widespread telecommunications or internet failures
- Third-party technology failures; or
- Similar events beyond the Company’s reasonable control.
Nothing in this section limits any non-waivable right under applicable law.
23. No Waiver of Non-Waivable Consumer Rights
The Company provides services to customers throughout the United States.
Certain federal, state, or local laws may provide consumer rights that cannot legally be waived, restricted, or shortened by contract.
Nothing in this Policy is intended to waive, restrict, disclaim, or eliminate any right or remedy that applicable law does not permit a consumer to waive.
24. Florida Law and Customer Service Agreement
The Company is a Florida Limited Liability Company.
The Customer Service Agreement governs the contractual relationship concerning purchased services, including the applicable governing-law and dispute-resolution provisions.
The Customer Service Agreement provides for Florida law and exclusive venue in Osceola County for permitted judicial proceedings, together with mediation and arbitration provisions where applicable.
This Refund & Cancellation Policy does not create a separate dispute-resolution procedure.
Any dispute arising from a purchased service shall be governed by the applicable Customer Service Agreement to the fullest extent permitted by law.
25. Customer Service Agreement Controls
This Policy is intended to provide customers with a clear description of the Company’s refund and cancellation practices.
The Customer Service Agreement is the controlling contractual agreement for services requested or purchased from the Company.
If an inconsistency exists between this Policy and the Customer Service Agreement concerning a specific transaction, the Customer Service Agreement shall control to the fullest extent permitted by applicable law.
26. Electronic Records
The Company may maintain records of estimates, payments, cancellation requests, refund requests, communications, authorizations, electronic acceptances, and approved refunds as part of its ordinary business records.
Florida law recognizes electronic records and electronic signatures in qualifying transactions and provides that they generally may not be denied legal effect merely because they are electronic.
27. Changes to This Policy
The Company may modify this Policy prospectively to reflect changes in law, business operations, payment methods, government procedures, services, or Company policies.
The current version will be posted on FloridaApostillar.com together with its Effective Date.
Changes will not retroactively eliminate rights that had already accrued under applicable law.
28. Severability
If any provision of this Policy is determined to be invalid, unlawful, or unenforceable, the remaining provisions shall continue in effect to the fullest extent permitted by applicable law.
29. No Waiver
Failure by the Company to enforce any provision of this Policy in one instance does not constitute a waiver of that provision or any right in another instance.
30. Contact Information
Questions regarding this Refund & Cancellation Policy may be directed to:
APOSTILLE EN ESTADOS UNIDOS LLC 1100 W Vine Street Kissimmee, Florida 34741 United States
Website: FloridaApostillar.com Email: info@FloridaApostillar.com Telephone: +1 (850) 339-8886
Effective Date: September 7, 2026